Refund and Return Policy
At The Daily Shelf, we want you to be satisfied with your purchase. This policy explains how to request a return or refund for eligible orders.
1. 30-Day Return Window
You may request a return within 30 days of receiving your order, subject to the eligibility conditions below.
To initiate a return, contact support@thedailyshelf.in with your order number, the product details, and the reason for the return.
2. Return Eligibility
To be eligible for a return, products should generally be unused, in their original condition, and returned with their original packaging, accessories, and proof of purchase.
Certain products may be excluded from return for hygiene, safety, customisation, or other lawful reasons. Any applicable exclusions will be communicated clearly.
Products that are defective, damaged, incorrect, or materially different from their description will be handled in accordance with applicable consumer protection laws.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible at support@thedailyshelf.in.
Please include your order number, a description of the issue, and photographs or videos where available. We will review your request and explain the applicable replacement, return, or refund process.
4. How to Request a Return
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Email support@thedailyshelf.in within the applicable return window.
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Include your order number and reason for the return.
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Wait for return instructions and confirmation from our support team.
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Pack the product securely and follow the instructions provided.
Please do not send products to an address that has not been confirmed by our support team.
5. Refund Processing
Once an authorised return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be processed to the original payment method. The time taken for the amount to appear in your account may depend on your bank or payment provider.
Where applicable, refunds for cancelled orders, failed deliveries, defective products, or other legally recognised circumstances will be handled in accordance with applicable law.
6. Return Shipping Costs
Return shipping arrangements and costs will depend on the reason for the return and applicable law. Where a product is defective, damaged, incorrect, or otherwise qualifies for a seller-funded return, the customer will not be charged return shipping costs where required by law.
Any applicable return shipping charges for other eligible returns will be communicated before the return is completed.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Cancellation may depend on whether the order has already been processed or dispatched. Your statutory cancellation and refund rights remain unaffected.
8. Contact Us
For return, replacement, or refund assistance, contact:
The Daily Shelf
Email: support@thedailyshelf.in